General Accounts

How do I request an invoice or a remittance?

You can request a copy of an invoice or a remittance for a payment by contacting our billing department.

Please email billing@goldcoastmultimedia.com

Make sure you provide your full details in the email so the billing team can find your details quickly and easy

How are invoices paid?

This depends, if you are not a member then you have several payment options on the bottom of our invoices. Our preferred method of payment is a bank transfer.

You can also pay by paypal and request us to send you a paypal button.

If you are a Platinum or Titanium member then your account will be automatically ezi debited from your account.

If you have any questions regarding billing please email billing@goldcoastmultimedia.com

How do I change my bank details with ezi debit?

Please email billing@goldcoastmultimedia.com to request the change of details form, this will be emailed to you. Please print out form, fill out form, sign then scan and email back to billing@goldcoastmultimedia.com

If you have had your card stolen or lost you will need to request the same form, and follow the instructions above.

No payments can be debited until this has been completed, any weekly payments in arrears will be debited in a lump sum when the request has been completed.

To request a form now email billing@goldcoastmutimedia.com and type either change of details in the subject header or lost card.

Can I cancel my contract?

Yes, we understand your circumstances may change.

However if you are under a long term membership contract with us that has special incentives attached. For example free web development etc.. Then there is no cancelation through this period as we have factored in our incentives over this long term membership period.

You can however pay out your membership early. The cancellation fee will be based off how many weeks you have left in your long term contract.

If you would like to cancelation fee estimate on your membership then please email billing@goldcoastmultimedia.com

Can I put my weekly payments on hold for a limited time?

We understand finances play a huge part in the running of a business. So we offer a financial hardship option for members who are struggling to pay their weekly membership.

You are able to request the weekly payments be put on hold for a short period, no payments will be taken at this time.

This is for a limited time only, depending on your circumstances. A maximum of 4 weeks can be given through one financial year. When your account is active again, the payments missed will be debited in a lump sum or can be broken up over a few weeks.

Email  your name, company name and request to billing@goldcoastmultimedia.com.

In the subject header of the email type – hardship request. Then state your reasons in bullet point form of why you are requesting hardship.

You will receive a response within 48hrs from our team stating if your request has been successful.

Money was debited from my account, why?

If you request work on your website, then accounts will email you the invoice. If you are a Member and have requested work then by default we debit the monies from your account automatically to save you time and energy.

The monies will be deducted from your account within a 2 week period from the date on the invoice.

In this time you have the option to pay via a different payment method. If we receive no request the money is debited on schedule. Please check and read all information supplied on invoices.

If your weekly payment is declined, you will have a double payment the following week, if that also declines, a triple the next week and so on. If your account continues or frequently declines your website may have to be removed until payment/s are received. We will give you ample opportunities to explain your reasons before this happens. This is a last resort. We do need to be paid as set out in the contract and on time in order to run our business efficiently.

To request your payment methods to be changed on your invoices then please email billing@goldcoastmultimedia.com

I would like to ask a question about a charge on my invoice?

If for any reason you don’t understand a charge on an invoice or you would like to clarify an invoice, please email billing@goldcoastmultimedia.com with the details. Please include your name, the company name and the invoice number.  You will receive a response within 48Hrs.

Can I change my weekly debits to monthly?

Sure no worries. Please email billing@goldcoastmultimedia.com. Please include your company name and the request. You will receive a response within 48 Hours

I don’t need my website any more, what happens now?

As long as you are not on a long term membership agreement for special incentives then nothing happens. You can leave your website up and it will just eventually not work, just don’t renew your domain name or your hosting.

 

 

How do I request an invoice receipt for end of year tax purposes?

Please email billing@goldcoastmultimedia.com. Please include your company name and the request. You will receive a response within 48 Hours.

How do I request a copy of my contract/agreement?

Please email billing@goldcoastmultimedia.com. Please include your company name and the request. You will receive a response within 48 Hours.

How do i request a copy of my payment history with ezidebit payments?

Please email billing@goldcoastmultimedia.com. Please include your company name and the request.

Please type payment history in the subject of the email

You will receive a response within 48 Hours.

Is there an exit fee for cancelling my contract?

Yes, we need to cover the cost of our incentives that we give you at the start of your membership.

Depending how many weekly payments remain, will determine the amount of the cancelation fee. Please email billing@goldcoastmultimedia.com. Please include your company name

In the subject header of the email please type cancelation fee.

You will receive a response within 48 Hours.

If I don’t have any money in my account, what happens?

Firstly ezidebit will try the following day after your debit day, if this goes through there will be a $10 fee on top from ezidebit, this is unavoidable.  If your weekly payment is declined again the next day, you will have a double payment the following week, if that also declines, a triple the next week and so on, no late fees will be added if this occurs. If your account continues or frequently declines your website may have to be removed until payment/s are received. We will give you ample opportunities to explain your reasons before this happens. This is a last resort. We do need to be paid as set out in the contract and on time in order to run our business efficiently.

How much time is left on my long term membership?

To make a request for time left on your contract or money owing please email billing@goldcoastmultimedia.com. Please include your company name and the request. You will receive a response within 48 Hours.